Questions buyers ask us
28 answers
Ordering8 questions
Do you sell to individuals?
No. We supply businesses only: cafés, sweet shops, retailers, distributors and importers. If you buy for a business, we send you your own quotation.
Chat on WhatsAppHow do I get a wholesale quote?
Send a request with the form on the website, on WhatsApp, or by email to info@edcchocolate.com. Tell us your business, your city and what you want to buy. Sales replies instantly.
Chat on WhatsAppWhat is the minimum order?
Minimum order 100 kg, at least 5 kg per item.
Chat on WhatsAppWhen will my order be ready?
Lead time depends on the product, quantity and packaging. We state it in writing in your quotation before you confirm the order. Production starts after sample approval.
Chat on WhatsAppCan I buy by the kilo and as ready-made boxes?
Yes. By the kilo you get chocolate in bulk formats (unwrapped, foil-wrapped, cellophane or covered) and present it your way. Ready-made collections arrive boxed and ready for the shelf.
Chat on WhatsAppCan I send one request for many products?
Yes. Add products to the quote list while you browse the collections, then send the whole list in one request. We reply with a quote for all of it.
Chat on WhatsAppWhat are the payment terms?
We set out the payment terms in writing in your quotation, according to the type and size of the order.
Chat on WhatsAppDo you deliver inside Saudi Arabia?
Yes, across the Kingdom. We confirm delivery and timing with your quote.
Chat on WhatsAppPrivate label5 questions
What does private label mean at EDC?
We make chocolate under your brand in our Riyadh factory: the recipe, the filling, the mould and the packaging. You bring the name. We take it from the first sample to the shipment.
Chat on WhatsAppHow does a private label project work?
In four steps: your idea, your sample, your approval, then production in your packaging. We agree quantities and timing with you on a single call.
Chat on WhatsAppWhat is the minimum for private label?
Minimum order 100 kg, at least 5 kg per item, as for ready-made products. We confirm the details for your product and its packaging on a short call.
Chat on WhatsAppDo I get a sample before production?
Yes. We make the sample, you taste and adjust, and production starts only after you approve the sample and the pack. What you approve is what we produce, piece after piece.
Chat on WhatsAppCan you create a custom recipe or filling?
Yes. Our team develops the recipe and filling for your product, trials them in small batches, then moves them to the line so every batch matches the sample. Fillings we make include pistachio, kunafa, saffron, zaatar, baklava, pomegranate, hazelnut, caramel and speculoos. A recipe made for you is never sold to anyone else.
Chat on WhatsAppProducts5 questions
How many products do you make?
400+ products in 13 collections, all made in our Riyadh factory.
Chat on WhatsAppWhich collections do you have?
By the kilo: wrapped, cellophane, unwrapped, crêpe dentelle and biscuit rolls, cookies and brownies, chocolate bars and covered chocolate. Ready-made boxed ranges: Lebohneur, Glamour, Savor, Lava, Bloom and Fondelle.
Chat on WhatsAppAre your products halal?
Yes, all our products are halal. Documents on request: ask for them in your request and we send them with the quote.
Chat on WhatsAppWhat is the shelf life?
Shelf life varies by product. We confirm it in writing for each product code in your quotation, with ingredients and allergens.
Chat on WhatsAppCan I get ingredient and allergen details?
Yes. Send us the product codes (every product in the collections shows its code) and we confirm ingredients and allergens in writing.
Chat on WhatsAppQuality2 questions
Which certifications and registrations do you hold?
Our food safety management system is certified to ISO 22000:2018 for chocolate production: certificate no. MAC/FSMS/SA/05/24 issued by Meyar Arabia Company, accredited by the Saudi Accreditation Center, valid until 2027. We follow HACCP protocols and are registered with the SFDA. Our factory is a member of the Saudi Made programme. All our products are halal. Documents on request.
Chat on WhatsAppWhere is the chocolate made?
In our own factory in Riyadh, Saudi Arabia, with a capacity of 13 tons a day. The same recipes are made in one factory, with quality checks on every batch.
Chat on WhatsAppDelivery and export4 questions
Do you export?
Yes. Our first exports went to Qatar and Oman, we have customers in Canada and the USA, and we ship to the rest of the Gulf on request.
Chat on WhatsAppWhich documents come with an export shipment?
A commercial invoice, a packing list and a certificate of origin, plus health and halal certificates when your market asks for them. We classify the products with HS codes.
Chat on WhatsAppHow is the chocolate protected in hot weather?
Orders are palletized to a load plan and moved with temperature-aware routing. On warm routes we coordinate with cold-chain partners.
Chat on WhatsAppWhat is the minimum export order?
We set export quantities with you in the quote, by destination and product. Shipping is quoted for your destination.
Chat on WhatsAppSamples and catalog4 questions
How do I get the catalog?
Open the Catalog page and leave your details; the catalog opens straight after. It lists every collection, weight and pack format.
Chat on WhatsAppHow do I get free samples?
Tell us your business and the products you want. Sales confirms whether your request qualifies for free samples; qualified buyers can also taste at our Riyadh office.
Chat on WhatsAppCan I taste before ordering?
Yes. Qualified buyers can taste at our Riyadh office, by appointment. Ask for a visit in your request.
Chat on WhatsAppHow can I reach the sales team?
On WhatsApp at +966 56 798 3534, by phone on +966 56 798 3534, or by email at info@edcchocolate.com. We work Saturday to Thursday.
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