Buyer FAQ

Questions buyers ask us

Minimum order, samples, private label, export. Type a word to find it fast.

28 answers

Ordering8 questions

Do you sell to individuals?

No. We supply businesses only: cafés, sweet shops, retailers, distributors and importers. If you buy for a business, we send you your own quotation.

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How do I get a wholesale quote?

Send a request with the form on the website, on WhatsApp, or by email to info@edcchocolate.com. Tell us your business, your city and what you want to buy. Sales replies instantly.

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What is the minimum order?

Minimum order 100 kg, at least 5 kg per item.

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When will my order be ready?

Lead time depends on the product, quantity and packaging. We state it in writing in your quotation before you confirm the order. Production starts after sample approval.

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Can I buy by the kilo and as ready-made boxes?

Yes. By the kilo you get chocolate in bulk formats (unwrapped, foil-wrapped, cellophane or covered) and present it your way. Ready-made collections arrive boxed and ready for the shelf.

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Can I send one request for many products?

Yes. Add products to the quote list while you browse the collections, then send the whole list in one request. We reply with a quote for all of it.

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What are the payment terms?

We set out the payment terms in writing in your quotation, according to the type and size of the order.

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Do you deliver inside Saudi Arabia?

Yes, across the Kingdom. We confirm delivery and timing with your quote.

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Private label5 questions

What does private label mean at EDC?

We make chocolate under your brand in our Riyadh factory: the recipe, the filling, the mould and the packaging. You bring the name. We take it from the first sample to the shipment.

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How does a private label project work?

In four steps: your idea, your sample, your approval, then production in your packaging. We agree quantities and timing with you on a single call.

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What is the minimum for private label?

Minimum order 100 kg, at least 5 kg per item, as for ready-made products. We confirm the details for your product and its packaging on a short call.

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Do I get a sample before production?

Yes. We make the sample, you taste and adjust, and production starts only after you approve the sample and the pack. What you approve is what we produce, piece after piece.

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Can you create a custom recipe or filling?

Yes. Our team develops the recipe and filling for your product, trials them in small batches, then moves them to the line so every batch matches the sample. Fillings we make include pistachio, kunafa, saffron, zaatar, baklava, pomegranate, hazelnut, caramel and speculoos. A recipe made for you is never sold to anyone else.

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Products5 questions

How many products do you make?

400+ products in 13 collections, all made in our Riyadh factory.

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Which collections do you have?

By the kilo: wrapped, cellophane, unwrapped, crêpe dentelle and biscuit rolls, cookies and brownies, chocolate bars and covered chocolate. Ready-made boxed ranges: Lebohneur, Glamour, Savor, Lava, Bloom and Fondelle.

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Are your products halal?

Yes, all our products are halal. Documents on request: ask for them in your request and we send them with the quote.

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What is the shelf life?

Shelf life varies by product. We confirm it in writing for each product code in your quotation, with ingredients and allergens.

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Can I get ingredient and allergen details?

Yes. Send us the product codes (every product in the collections shows its code) and we confirm ingredients and allergens in writing.

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Quality2 questions

Which certifications and registrations do you hold?

Our food safety management system is certified to ISO 22000:2018 for chocolate production: certificate no. MAC/FSMS/SA/05/24 issued by Meyar Arabia Company, accredited by the Saudi Accreditation Center, valid until 2027. We follow HACCP protocols and are registered with the SFDA. Our factory is a member of the Saudi Made programme. All our products are halal. Documents on request.

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Where is the chocolate made?

In our own factory in Riyadh, Saudi Arabia, with a capacity of 13 tons a day. The same recipes are made in one factory, with quality checks on every batch.

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Delivery and export4 questions

Do you export?

Yes. Our first exports went to Qatar and Oman, we have customers in Canada and the USA, and we ship to the rest of the Gulf on request.

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Which documents come with an export shipment?

A commercial invoice, a packing list and a certificate of origin, plus health and halal certificates when your market asks for them. We classify the products with HS codes.

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How is the chocolate protected in hot weather?

Orders are palletized to a load plan and moved with temperature-aware routing. On warm routes we coordinate with cold-chain partners.

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What is the minimum export order?

We set export quantities with you in the quote, by destination and product. Shipping is quoted for your destination.

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Samples and catalog4 questions

How do I get the catalog?

Open the Catalog page and leave your details; the catalog opens straight after. It lists every collection, weight and pack format.

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How do I get free samples?

Tell us your business and the products you want. Sales confirms whether your request qualifies for free samples; qualified buyers can also taste at our Riyadh office.

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Can I taste before ordering?

Yes. Qualified buyers can taste at our Riyadh office, by appointment. Ask for a visit in your request.

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How can I reach the sales team?

On WhatsApp at +966 56 798 3534, by phone on +966 56 798 3534, or by email at info@edcchocolate.com. We work Saturday to Thursday.

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Still asking?

Ask us directly

A few words about your business help. Sales replies instantly.

We read every message and reply instantly.

What do you need?
Optional

Phone or email is enough.

  • Instant reply
  • From 100 kg, 5 kg per item
  • Free samples once qualified
  • Your recipes stay confidential
  • ISO 22000:2018 certified, HACCP protocols

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